At Lisa’s Companions and Caregivers (“Lisa’s Companions and Caregivers,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, https://lisascompanionsandcaregivers.com/, contact us, or use our services.

Our website provides information about our in-home senior care and caregiver services serving families throughout South Jersey, including Camden, Burlington, and Gloucester Counties.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website or contact our company.

Information You Provide Directly

When you submit a contact form, request information, or communicate with us, we may collect information such as:

• First and last name
• Email address
• Phone number
• Information included in your message or inquiry
• Information you voluntarily provide regarding your care needs or the needs of a family member
• Any other information you choose to provide when communicating with us

Please avoid submitting unnecessary medical, financial, Social Security, insurance, or other highly sensitive information through our general website contact forms.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website or by third-party technologies used to operate, secure, analyze, or improve the website.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or page
• General website usage and interaction information

This information is generally used for website operation, security, troubleshooting, analytics, and improving our online services.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your questions, inquiries, and requests
• Contact you regarding our services
• Evaluate and discuss potential care needs
• Provide, coordinate, or improve our services
• Schedule consultations or follow-up communications
• Communicate with clients, prospective clients, family members, or authorized representatives
• Maintain and improve our website
• Monitor website performance and security
• Prevent fraud, abuse, unauthorized access, and other security issues
• Comply with applicable legal and regulatory requirements
• Fulfill other purposes disclosed to you at the time information is collected

We will not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice when required by applicable law.

3. Health and Care-Related Information

Because Lisa’s Companions and Caregivers provides senior and in-home care services, individuals may choose to share information relating to a senior’s health, medical needs, medications, dementia or Alzheimer’s care, daily living needs, or other care requirements.

Please understand that information submitted through a general website contact form may not be transmitted through a system specifically designed for the secure exchange of protected health information.

For your protection, please do not submit detailed medical records, Social Security numbers, financial account information, insurance identification numbers, or other highly sensitive information through a general website form unless specifically instructed to do so through an appropriate secure communication method.

If you become a client, additional privacy practices may apply to information collected and maintained as part of your care relationship.

4. How We Share Information

We do not sell or rent your personal information for money.

We may share personal information when reasonably necessary for legitimate business purposes, including with:

• Service providers that help us operate, maintain, secure, or improve our website
• Website hosting, technology, analytics, communication, or security providers
• Professional advisors, such as attorneys, accountants, or other consultants, when appropriate
• Government agencies, courts, or law enforcement when required by law or legal process
• Other parties when necessary to protect the rights, safety, property, or security of Lisa’s Companions and Caregivers, our clients, website visitors, or others
• A successor organization in connection with a merger, acquisition, sale, restructuring, or similar business transaction

We limit information shared with service providers to information reasonably necessary for them to perform their services.

5. Contact Forms and Communications

Our website may provide contact forms that allow visitors to submit their name, email address, phone number, and message.

When you submit information through a contact form, we may use that information to respond to your inquiry and communicate with you regarding our services.

Please make sure that the information you provide is accurate and that you have permission to provide any information relating to another individual.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, and analytics.

Cookies are small files placed on your device that can help a website remember information about your visit.

Depending on the technologies implemented on our website, cookies may be used to:

• Keep the website functioning properly
• Understand how visitors use our website
• Improve website performance
• Analyze website traffic
• Remember certain preferences
• Support website security

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

7. Third-Party Services and Links

Our website may contain links to third-party websites, services, maps, social media platforms, or other external resources.

If you click on a third-party link, you will be directed to that third party’s website. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, online service, email transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and service records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Children’s Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If you believe that a child has provided personal information to us through the website, please contact us so that we can take appropriate steps.

11. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to certain personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Ask about how your information is collected or used
• Opt out of certain communications
• Exercise other privacy rights available under applicable law

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests. Some requests may be subject to legal or other applicable limitations.

12. Do Not Track

Some web browsers provide a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals in every circumstance.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the website after an updated Privacy Policy is posted means that you acknowledge the updated policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the information we maintain about you, please contact us:

Lisa’s Companions and Caregivers
35 North Broad Street
Woodbury, NJ 08096
Phone: 1-800-790-8148
Email: lisascompanions@gmail.com

You may also contact us through the contact form available on our website:

https://lisascompanionsandcaregivers.com/

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.